Acer Premier Support is designed specifically for large-scale businesses to ensure smooth operations without technical disruptions. It offers direct access to support through a dedicated toll-free number and email, real-time repair status updates, and assistance from US-based level 2 technicians. This service aims to enhance productivity by minimizing downtime and providing a robust support experience.

The Self-Maintainer and ASP program allows authorized businesses to manage in-warranty repairs directly. Participants can receive advanced spare parts for same-day repairs, order both in-warranty and out-of-warranty parts directly, and may qualify for labor reimbursements for in-warranty repairs. Additionally, Acer provides product-specific training to ensure technicians are well-equipped to perform high-quality repairs.

Under the Premier Support program, businesses can choose to perform in-house repairs or send units to the Acer depot for repairs when necessary. This flexibility ensures that all equipment can be maintained to optimal standards, regardless of the local capacity to handle repairs.