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    Engage your customers with the Queues app in Microsoft Teams

    Customer-facing teams need a streamlined way to manage service requests, especially in fast-paced environments. This video introduces the Queues app in Microsoft Teams, which routes chats to the right people and tracks engagement. Watch the video to see how Teams helps simplify operations and reduce response times. Contact Connection for help designing a Teams strategy that meets your service goals.

    Frequently Asked Questions

    What is the Queues app in Microsoft Teams?

    How does the Queues app improve call management?

    Can I use the Queues app remotely?

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    Engage your customers with the Queues app in Microsoft Teams published by Connection

    Connection is a Fortune 1000 Global Solutions Provider that connects people with technology to enhance growth, elevate productivity, and empower innovation.

    Founded in 1982, Connection delivers valuable IT services and advanced technology solutions to business, government, education, and healthcare markets. Today, we serve our customers through our staff of highly trained Account Managers, our team of on-staff experts, and our efficient procurement websites. We are also proud to offer custom-configured computer systems from a ISO 9001:2015 certified technical configuration lab at our distribution center in Wilmington, OH.

    Our company has over 2,500 technical certifications that ensure our experts can solve any customer need, no matter how complex. Additionally, our GlobalServe offering delivers global procurement solutions through our network of 500 suppliers in 174 countries.