Family-owned Berryessa Gap Vineyards empowers its mobile workforce and enhances the customer experience with Microsoft 365 and Teams | Microsoft Customer Stories
Smaller organizations often face big challenges managing mobile workers and delivering quality customer service. This customer story explores how Berryessa Gap Vineyards used Microsoft 365 and Teams to support remote productivity and enhance the guest experience, all without adding complexity. Read the story for real-world inspiration and reach out to Connection to learn how to apply the same solutions in your business.
How has Berryessa Gap improved response times?
Berryessa Gap Vineyards has transformed its communication network by implementing Microsoft Teams Phone, allowing employees to receive calls on their laptops and mobile devices. This shift has reduced the time to return calls from three or four days to just one hour.
What technology does Berryessa Gap use for communication?
Berryessa Gap Vineyards uses Microsoft 365 and Microsoft Teams Phone to facilitate communication among its staff. This allows employees to stay connected while on the go, without needing to share personal cell phone numbers.
How has Berryessa Gap reduced operational costs?
By transitioning to Microsoft Teams Phone, Berryessa Gap has eliminated the need for traditional landlines from a third-party vendor, resulting in a 40% reduction in communication costs. This change has also streamlined operations and improved overall efficiency.
Family-owned Berryessa Gap Vineyards empowers its mobile workforce and enhances the customer experience with Microsoft 365 and Teams | Microsoft Customer Stories
published by Connection
Connection is a Fortune 1000 Global Solutions Provider that connects people with technology to enhance growth, elevate productivity, and empower innovation.
Founded in 1982, Connection delivers valuable IT services and advanced technology solutions to business, government, education, and healthcare markets. Today, we serve our customers through our staff of highly trained Account Managers, our team of on-staff experts, and our efficient procurement websites. We are also proud to offer custom-configured computer systems from a ISO 9001:2015 certified technical configuration lab at our distribution center in Wilmington, OH.
Our company has over 2,500 technical certifications that ensure our experts can solve any customer need, no matter how complex. Additionally, our GlobalServe offering delivers global procurement solutions through our network of 500 suppliers in 174 countries.
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